FAQ

Can I purchase Directly from you?

Sirocco Dustless LLC is strictly wholesale only, and does not retail its products directly to the public. However, you can find links under our “Where to Buy” section and clicking on the “Dealer’s” tab to be redirected to an authorized dealer of Sirocco Dustless LLC, that does retail our products to the public.

 

If you are retailer looking to distribute our products, then please click here

International

  • Do you Sell Products Internationally? - Sirocco Dustless LLC is based in Stafford, TX. However, if you are a retailer outside of the United States, we are more than happy to distribute our products to you. 

  • How much are taxes and duties of shipping to my country?  Who pays? - The buyer is responsible for determining, managing and paying all taxes and duties associated with our transaction. However, we can work with you to package and properly label international shipments.

  • Do I need a converter or inverter to use your saws overseas? - No, our saws can run off of 110-240v of power. However, you may need a socket converter, as our saws only ship with a type B plug.

 

What is your Return Policy?

  

  • All merchandise returns must first be approved, and issued a SIROCCO DUSTLESS LLC., Return Merchandise Authorization Number (RMA) with the original invoice number.

  • Products being returned must be unopened and in resalable condition or subject to warranty policies. No returns nor refund will be accepted after 15 Calendar days, from the original purchase date.

  • Returns on new and unused merchandise will be subject to a restocking charge of 25%. 

 

Are Additional Parts Tools or Accessories Required?

Nope! Sirocco Dustless Saws are equipped with our patented (US9956626B2) dust collection system, so there is no need for additional tools, vacuums or accessories to achieve our 98.5% dust collection rate.  

Can your Saws be Used to Cut Metal?

Sirocco brand Saws are intended for the use of cutting various materials, such as wood, MDF (medium density fiberboard), HDF (high density fiberboard) or other wood-based material and composites.

 

While Sirocco brand Saws can be outfitted with a saw-blade suitable for cutting metal, they are not intended for this use, and doing so will void the saws warranty as well as possibly damage the saw’s dust extraction ability.  

 

The reason being that there is an internal foldable soft seal connecting the table housing and the blade slot, if this seal is exposed to metal dust, it can shred and tear this seal, and eventually destroy the saws extraction flow.

How can I get a parts list or manual?

You can obtain a replacement parts list and/or manual via email request to info@siroccodustless.com or by calling us at 1-281-568-9000.

3 Year Limited Warranty:

Sirocco dustless saws will be free from defects in material or workmanship for a period of Three (3) year from date of purchase. SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled, or mis-repaired by persons other than Seller or Authorized Service Station. 

 

To make a claim under this Limited Warranty, you must return the complete or part or product, transportation prepaid, to SIROCCO DUSTLESS LLC RMA Dept, 13246 Murphy Rd. STE 400. STAFFORD, TX. Please include a dated proof of purchase with your product.